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Process ByDesign
Business Process Management
(BPM) is a management philosophy for
doing business differently in pursuit of
extraordinary results. It embeds process
thinking in an organization such that
they can continually change, adapt and
improve to suit market and economic
conditions. |
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Agility and
Efficiency
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Customer service, corporate
agility, speed, and efficiency
are central to business
performance in the modern world.
Underpinning each of these
concepts is a subtly different
emphasis in the notion of
business process — i.e., how the
firm is organized.
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Business Process Management
(BPM) is a management philosophy
for doing business differently
in pursuit of extraordinary
results. It embeds process
thinking in an organization such
that they can continually
change, adapt and improve to
suit market and economic
conditions. BPM measures and
manages the business the way
your customers and suppliers see
it - as end-to-end processes,
not as discrete functional
units. It harmonizes the
disparate ingredients of a
business process - human tasks,
backend business systems,
business rules - integrating
them in a common design and
runtime environment which
supports the
Enterprise Business Architecture
(EBA).
Value Proposition
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The
basic operational value
proposition of BPM is
the ability to process
more with less effort
and higher quality. So
BPM has become a
cornerstone methodology
for companies that must
grow revenues quickly
while containing their
growth in headcount.
These companies have
made the case for BPM
based on three core
benefits – efficiency,
effectiveness, and
agility. Depending on
the process, these
different benefits will
be realized in different
proportions and in
different cycles.
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Process
Architecture and Design
All
people performing a process
must share a common purpose and
work towards a common goal. They
must also have an organizing framework, a
process design, that specifies
exactly what work is to be done
by whom, when, and where and
performance expectations in
terms of Key performance
Indicators (KPIs).
Think about how you do your job.
Is it possible to represent the
intricacies of how you operate
with rigorous procedures? Or
would the evolving, complex web
in which you operate make it
impossible to capture the
nuances of decision-making and
potential paths through your
“process?”. Which parts of this
process require procedural
control, and where is
flexibility required?
From a business process
perspective, there are many
subtle, but important, issues
associated with these questions.
On one hand, there is the
efficiency objective, usually
achieved through standardized
procedures. On the other hand,
without some degree of process
adaptability, the business will
eventually decline.
So how can a firm find the right
equilibrium between efficiency,
too much control, and not enough
customer focus or adaptability?
How much of this should be
decided by IT, and how much of
it by the business? How is
corporate agility enabled, or
constrained, by process design
and the IT implementation
underpinning it?
Who helps the business design,
build and maintain their
process, decision management,
and performance destiny?
Sometimes the needs of
technology end up driving the
business, rather than the needs
of business driving the
technology. This occurs
primarily because many business
people often do not understand
technology, and technology
people frequently do not
understand business issues.
BPM is technology agnostic -
focusing on how the business
supports corporate strategy,
governs efficiency, and delivers
value to the customer across the
enterprise.
Process ByDesign - Connecting Strategy To Execution
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Things done with a sense of planning,
purpose and method are done "by design"; |
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"By design" initiatives, by their
very nature, focus on connecting corporate
strategy to project execution; |
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Those organizations
that best control and exploit
information and knowledge "by design"
will be the ones to pull forward in terms of
strategy and competitive advantage; |
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Reduce risk and increase process-centric
initiative success by
contacting OnKue today. |
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